Return & Exchanges
This policy is designed to be fair to genuine customers while protecting Rare Realm from misuse and fraud. By placing an order on our website, you agree to the terms outlined below.
1. Return & Exchanges eligibility
We offer return & exchanges only, subject to the conditions below.
Return & Exchanges are allowed only if:
- Request is sent within 48 hours after delivery.
- Seal Tag is not broken.
- Receive an incorrect size.
- Take a proper unboxing video. (Only applicable during a return)
- Original packaging is in proper condition. (Only applicable during a return)
- Receive a defective or damaged product.
Return & Exchanges are not allowed for:
- Broken seal tag
- Change of mind
- Style or colour preference
- Incorrect size selection by the customer. (We strongly recommend checking the size chart carefully before ordering.)
2. Return & Exchange process
- If your order qualifies for a return or exchange, contact us at support@rarerealm.in
- Once approved, you will be guided through the return or exchange process.
- Upon receiving the returned item, we will inspect it and issue a replacement or refund (as applicable).
3. Exchange request window
Exchange requests must be raised within 48 hours after delivery. Requests raised after this window will be automatically rejected even if the seal tag is attached.
4. Seal tag policy (non-negotiable)
To maintain product authenticity and hygiene, all Rare Realm garments are shipped with a tamper-evident seal tag. Products without the seal tag attached will not be eligible for return & exchange. Removal, cutting, damaging, or tampering with the seal tag immediately voids exchange eligibility. Seal tags must be intact, unaltered, and clearly visible at the time of return pickup. This rule applies even if the product is unused.
5. Condition of product
For a return & exchange to be approved, the product must be unused, unwashed, and unworn. Original tags, seal tag, packaging, and invoice must be intact. The product must have no stains, odours, scratches, or signs of wear. Products failing quality inspection will be rejected and shipped back to the customer.
6. Reverse pickup & shipping charges
Reverse pickup will be arranged by Rare Realm where serviceable. Shipping or reverse pickup charges may be deducted or charged separately depending on the case. If reverse pickup is unavailable, customers must self-ship the product as per instructions.
7. Quality check & approval
All returned products undergo a mandatory quality inspection. Rare Realm reserves the final authority to approve or reject any exchange request. Decisions made after inspection are final and non-negotiable.
8. Damaged or defective items
Customers must record a clear unboxing video from the moment the package is opened. Claims must be reported within 48 hours of delivery. Claims without an unboxing video will not be entertained.
9. Abuse & fraud prevention
Rare Realm reserves the right to reject exchange requests that appear fraudulent or abusive. We may also restrict or block customers who repeatedly misuse the exchange policy or make false claims.
10. Policy updates
Rare Realm reserves the right to update or modify this policy at any time without prior notice.
11. Contact information
For exchange-related queries:
Email: support@rarerealm.in
